Volunteer

The National Incarceration Association (NIA) works to help families navigate the journey of incarceration with positive outcomes, and to push innovations throughout justice systems to correct, rehabilitate, cure, and restore for greater public safety for all. Our Volunteer Program gives hands on insight into the work we do as a non-profit organization in the criminal justice reform and prison reentry spaces. Our volunteers bring us passion and we rely on their fresh perspectives on the issues surrounding our criminal justice system. There is no busy work or menial labor here. Our volunteers are heavily involved in projects and initiatives that align with their own personal drivers.

Positions

Chief Communications Officer (CCO) – National Incarceration Association

The Chief Communications Officer leads all internal and external communications for NIA. This role ensures the organization stays visible, well-positioned, and clearly represented in the media and to key stakeholders.

Key Responsibilities:

  • Keep NIA consistently in the news through creative media outreach and storytelling
  • Oversee and maintain a strong flow of internal (Slack) and external communications
  • Write opinion pieces and public statements on behalf of the CEO, the organization, and its partners
  • Build and manage relationships with editors, reporters, and media leaders
  • Identify and promote articles, features, and media opportunities that support NIA’s mission and business case
  • Capture and share case studies, success stories, testimonials, and best practices
  • Serve as the final approver of all external communications and guide messaging strategy
  • Coach managers and staff to improve communication skills, providing templates and examples as needed
  • Support the President/CEO directly and serve as a spokesperson for NIA when appropriate
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Digital Media & Content Coordinator

The Digital Media & Content Coordinator supports the Marketing Director in carrying out NIA’s content and marketing strategy. This role helps execute the organization’s editorial calendar and produces creative assets that strengthen NIA’s communications and outreach.

Key Responsibilities:

  • Support the Marketing Director in executing NIA’s editorial and content calendar
  • Source or create media assets as needed, following the Marketing Director’s guidance
  • Assist with day-to-day marketing tasks that expand the Marketing Director’s capacity
  • Create written content for campaigns, updates, and public-facing materials
  • Design graphic assets for digital and print use
  • Produce and edit video content for storytelling and outreach
  • Develop reusable marketing materials and templates for broader team use
  • Help execute email marketing campaigns and communications
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Employment Navigator

The Employment Navigator works as part of the Ground Crew and reports to the Reentry Programs Development Manager (PDM). This role focuses on helping Zoho clients achieve and maintain stable, long-term employment.
  • Key Responsibilities:
    • Conduct intake assessments to understand clients’ career goals, skills, experience, interests, and any barriers to employment (including WWH participants)
    • Help clients create resumes, write cover letters, and prepare for interviews
    • Identify job opportunities that align with clients’ skills and career aspirations
    • Provide guidance on job search strategies, networking, and professional development
    • Support clients in navigating workplace relationships and advancing in their careers to promote long-term job stability
    • Build relationships with employers to promote job openings and advocate for clients
    • Coordinate job fairs, workshops, and training sessions to increase employability
    • Track job placements, client progress, and follow-up services to support job retention and advancement
    • Stay informed about labor market trends and represent NIA in workforce panels, employer groups, and public service forums
    • Participate actively in NIA team meetings, trainings, and professional development activities
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Regional Organizing Manager

The Regional Organizing Manager is an exploratory leadership role focused on helping NIA expand its reentry service model across Georgia. Working through a BJA grant partnership with CoreCivic, this position supports reentry programming inside select state prison facilities and helps build the foundation for a future team of Regional Service Organizers.
  • Key Responsibilities:
    • Help design and develop a regional organizing model to scale NIA’s reentry work across Georgia
    • Report to the Reentry Programs Development Manager (PDM) and collaborate closely with the COO on this pilot initiative
    • Serve as the primary liaison inside CoreCivic-managed prison facilities (referred to as an Inmate Success Liaison) with full security clearance and broad facility access
    • Support CoreCivic program goals by increasing participation and completion rates in existing reentry and development programs
    • Engage directly with incarcerated individuals to understand their needs, interests, and experiences with facility programming
    • Initiate Zoho client intake and open new case files in coordination with NIA’s Cloud Crew support model
    • Use strong case management skills to build trust and establish meaningful relationships with residents
    • Maintain strong working relationships with CoreCivic executive leadership while also building respectful rapport with facility staff and corrections teams
    • Learn the programming structure, history, and participation trends of each assigned facility
    • Expand NIA’s reach by tactfully connecting with as many residents as possible, balancing CoreCivic deliverables with NIA’s broader rehabilitation mission
    • Remain available to assist the Ground Crew and respond to urgent staffing or crisis needs as requested by the PDM
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CPR Intake Coordinator

CPR Intake Coordinators collect essential information and build strong, trusting relationships with incarcerated individuals and their families. This role supports effective reentry planning before and after release by ensuring accurate intake, communication, and case documentation.
  • Key Responsibilities:
    • Gather foundational client and family information to support successful pre-release and post-release reentry
    • Work under the supervision of the CPR Intake Manager, committing to at least 3 hours per week of simulations, meetings, and intake work
    • Learn key community and institutional resources, best practices, and referral pathways
    • Maintain consistent, high-quality communication with incarcerated individuals and their support networks
    • Keep client disposition assessments current and provide case stabilization recommendations
    • Collaborate with the Ground Crew by capturing important case updates and ensuring information is accurately entered into Zoho
    • Follow up to confirm that case records reflect real-time conditions and needs on the ground
    • Serve as a central advocate for each client’s personal development, transformation, and reentry success at every stage of incarceration
    • Ensure complete accuracy and integrity in all Zoho data entry and protocol compliance
    • Provide feedback and suggestions to managers to strengthen intake and case management processes
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Digital Media & Content Coordinator

    1. In concert with and under the direction of the Marketing Director, the Executive Media & Content Coordinator aids in the execution of the organization’s editorial calendar - and when necessary may source assets in conjunction with the directions laid out by the Marketing Director.
    2. The Executive Media & Content Coordinator is expected to execute marketing tasks that aid in bolstering the capacity of the Marketing Director through delegated tasks at the discretion of the Marketing Director when needed. This includes but is not limited to:
      1. The creation of written content
      1. The creation of graphical content
      1. The creation of video content
      1. The creation of assets for use by the Marketing Director
      1. The execution of email campaigns
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